Terms & Conditions of Online Sale

The terms of this Standard Terms and Conditions of Online Sale Agreement (“Agreement”) govern the sale of Products by Trident Automation, Inc. (“Trident”) via Trident’s e-commerce website.  By use of Trident’s e-commerce website, you and/or the party you represent (individually and collectively, “Customer”) agree to be bound by and accept these terms and conditions.

Available Products

Trident strives to maintain an accurate listing of products available on Trident’s e-commerce website (individually and collectively, “Product”).  The following general categories, broadly encompass the Product available:  DCS Hardware. More specific details can be found on the listing page for each Product.

While Trident strives to provide accurate product and pricing information;  inaccurate stock amounts, unintentional pricing or typographical errors may occur. Trident reserves the right to correct any errors and to change or update pricing, availability and/or product descriptions at any time without notice (including after Customer submitted order and confirmation was received). To ensure availability and accuracy of Product, stock, and/or pricing, contact Trident Automation directly before completing online purchase at 920-759-7477.

Payment

Payment of Product is due at the time of purchase with credit card.  All sales are final.

Shipping

Trident provides standard free shipping to the contiguous United States. The standard free shipping option can take up to five (5) business days to be shipped out of Trident’s corporate office. Any shipping dates and times are approximate only.

Trident provides an expedited shipping option to the contiguous United States. The expedited shipping option is a flat fee rate of $150.00 per transaction, in addition to any Payment for Product. Trident will provide expedited shipping to Customer, only if Customer selects expedited shipment of Product. Expedited shipping Product orders received prior to 12 PM CST during operating business hours will be shipped out of Trident’s corporate office same day. Any Product orders received after 2 PM CST can take up to one (1) business day to be shipped out of Trident’s corporate office.

Trident reserves the exclusive right to select their preferred shipping carrier.  In each shipment, Trident agrees to provide to Customer a receipt showing the Product purchased.

Warranty

Trident warrants Products to be free of defects and to perform in accordance with the specified design criteria for one (1) month from date of shipment, unless otherwise specified in the description for such Product.  During the warranty term, Trident will, at Trident’s sole discretion, replace or refund any Product found to have defects in materials or workmanship.

The use of refurbished products and/or components may be used for the purpose of fulfilling Trident’s warranty obligation.  This warranty is non-transferable.

Trident disclaims all warranties not expressly noted herein, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose
No warranty returns will be accepted, unless in accordance with the Return Policy.

TRIDENT SHALL NOT IN ANY EVENT BE LIABLE FOR ANY DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES, ARISING WITH RESPECT TO PRODUCT OR ITS FAILURE TO OPERATE, EVEN IF TRIDENT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

Return Policy

Returned Product will not be accepted if received by Trident more than thirty (30) days after the date of shipment. All returned Product shall include a part number, a serial number, and a copy of the sale Invoice.  IT IS THE POLICY OF TRIDENT THAT CUSTOMER PAYS ALL SHIPPING CHARGES ON ANY RETURNED AND/OR REPLACEMENT PRODUCT.
ALL RETURNS WILL BE REFUSED IF THE PRODUCT IS DAMAGED DURING TRANSPORT AS A RESULT OF BAD PACKAGING OR IS DAMAGED, SCRATCHED, OR IN POOR CONDITION OR THE PRODUCT SERIAL NUMBER DOES NOT MATCH THE SALE INVOICE.

Trident charges a 20% restocking fee on any items returned.

Sales Tax Policy

Trident is only authorized to collect sales tax for shipments to addresses in states where Trident meets the tax nexus definition of that State. For all other locations, Customer agrees to bear sole responsibility for paying any uncollected taxes or duties to their local authorities, unless a valid and correct tax exemption certificate is furnished to Trident and certified by Trident prior to delivery.

Indemnity

Trident and Customer agree to indemnify and hold harmless each other from and against any and all losses or expenses that may actually and reasonably arise from sales subject to this Agreement.

Disputes

Any dispute or claim arising out of or relating in any way to Customer’s use of Product will be resolved by binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration laws apply to this Agreement.  BY AGREEING TO ARBITRATION, CUSTOMER UNDERSTANDS AND AGREES THAT CUSTOMER IS WAIVING CUSTOMER’S RIGHT TO SUE OR GO TO COURT TO ASSERT OR DEFEND CUSTOMER’S RIGHTS UNDER THIS AGREEMENT.

Applicable Law and Jurisdiction

These terms are governed and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of laws principles.

By use of this Site you acknowledge that you have read, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. You represent you have the legal authority to accept these Terms and Conditions on behalf of yourself or any party you represent. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

Thank you for your business!

Trident Automation, Inc.
1001 W. Kennedy Ave.
Kimberly, WI 54136
(920) 759-7477

Privacy Policy

By visiting Trident’s e-commerce website, Customer agrees to the Privacy Policy noted herein. Trident reserves the right to change this policy by posting a revision on this website.
When Customer requests information about Product, Trident may, in turn, request Customer’s name, company name, telephone number, e-mail and mailing addresses.  Trident reserves the right to disclose without notice to Customer any information in Trident’s possession if required to do so by law, to protect or defend Trident’s rights or property, or to respond to an emergency. This Privacy Policy does not apply to the use or disclosure of information that is collected or obtained by Trident through means other than this website.
Personal information provided by Customer may be used only by Trident. Trident does not rent, sell, or otherwise distribute to others any information about Customers. Trident may provide basic information to third party agents who have been hired to deliver Customer’s order. While Trident uses all reasonable efforts to safeguard the confidentiality of Customer’s information, Trident will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.